Reference

Terms and Conditions That Protect Your Account

When you open an account with capital303, you're agreeing to a set of clear rules that govern deposits, withdrawals, gameplay and account security.

Account ownership and accessPayment and withdrawal rulesPlayer rights and responsibilities
Jelajahi Lobby Read FAQ
capital303 Terms and Conditions That Protect Your Account
GET HELP WITH OUR TERMS

Reach Our Support Team for Policy Questions

If you have questions about how our terms apply to your account, deposits, or withdrawals, our support team is ready to help.

Live chat Open the chat window in your account lobby and ask about any term that's…
Email support Send detailed questions to our support address and receive a written response within one…
Account settings Visit your profile under Account > Support to view our full terms document, track…
PROTECTING YOUR INFORMATION

Data Security, Cookies and Account Controls

Our terms include strict commitments on how we handle your personal data, deposit records, and game history.

Data access requests

Submit a formal request through Account > Support to receive all personal data, transaction history and betting records we hold.

Cookie preferences

Visit your browser settings or our privacy controls to manage which non-essential cookies we place.

Two-factor authentication

Enable two-factor via SMS or authenticator app in Account > Security.

Account closure

If you decide to close your account, contact support and we'll guide you through withdrawal of remaining balance, then deactivate…

Record retention

Payment records are kept for five years to comply with financial reporting rules.

Policy updates

If we change these terms, we'll email you 30 days in advance and highlight what's different.

Frequently Asked Questions About Our Policy

These questions come from real players asking about account rules, deposit agreements, withdrawal verification and what happens if terms change. We've answered each one with specific detail so you know exactly where you stand before and after you open your account.

Your account remains active and your balance is safe. We do not close inactive accounts or expire funds. If you return after any time away, your full balance will be there, and your login credentials work as before. We may send occasional reminders to your registered email, but you're in control of when you play next.

Once your deposit via DANA, OVO, GoPay or QRIS is confirmed in your account, the transaction is locked. If you believe a deposit was made in error—for example, you sent funds twice—contact support immediately with your transaction ID and we'll investigate within two business days.

Withdrawals must go back to the payment method you used to deposit. If you deposited via GoPay, your withdrawal goes back to that same GoPay wallet. Withdrawal requests are processed within 24 hours during business days; funds typically arrive in your wallet within one additional hour after we release them.

There are no withdrawal limits stated in our terms for payout amounts. However, your payment provider—DANA, OVO, GoPay or QRIS—may have wallet limits per transaction. If your withdrawal exceeds your provider's single-transaction cap, you can request it in smaller instalments spread across separate days.

We can update our terms, but you will receive written notice at least 30 days in advance via email to your registered address. The notification will highlight exactly what has changed. If you do not agree with the update, you can close your account and withdraw your balance before the change takes effect.

Our terms prohibit one person from opening multiple accounts or sharing login credentials with others. If we detect duplicate accounts, we consolidate them into one, and any activity that violates this rule may result in temporary account suspension while we investigate. Shared accounts breach our terms because it compromises security verification.

All deposits, balances and personal information are encrypted using industry-standard SSL protocols. Your payment details are never stored on our servers; they are processed directly through our payment partners' secure systems. You can enable two-factor authentication in your Account > Security settings for additional protection on every login and withdrawal.

Related Pages

capital303 Indonesia capital303 Login About Us FAQ Register