Frequently asked questions about legal and policy
Closing your account freezes logins immediately. Your balance is withdrawn to your registered payment method within two business days. We retain your transaction history for seven years. You can request personal data deletion through Privacy & Security, though we keep a minimal record for legal compliance.
Contact Support immediately through live chat or email with the date and time of the suspicious activity. We lock your account within minutes, reset your password and investigate your login log. If fraudulent activity is confirmed, we work with your payment provider to reverse unauthorised transactions.
All four payment methods are processed through encrypted channels and verified against your registered details. Each transaction creates a timestamped record in your account history. Deposits usually clear within one minute; withdrawals are verified and sent within one business day.
Your account eligibility and access depends on local law in your region. We do not knowingly open accounts in jurisdictions where online gaming is prohibited. If your region status changes, we notify you via email and give you 30 days to withdraw your balance before account suspension.
Yes. Open Privacy & Security in your account settings and select Download My Data. We prepare a complete file within 14 days including account details, all transactions, game history and personal information. The file arrives via secure download link.
Non-essential personal data is deleted six months after account closure if you request it. Transaction records are kept for seven years for regulatory compliance. You can request verified deletion of non-transaction personal details anytime through the data deletion form in your account.
Open a dispute ticket in Support with the transaction date, payment method and amount. Provide any screenshots or email confirmations you have. Our team reviews your account activity and payment logs within five business days and responds with findings and next steps.
